ANNETTE B.

I am new to Paula Young wigs, but I decided to order two of the 100% hand-tied wigs, both Sheer Mystic, one in Java Swirl and one in Medium Ash Brown. They were shipped very quickly (I think the same day), and I qualified for free shipping. The price was incredibly good for a hand-tied cap. I really like both of these. One thing I particularly appreciate, from what I've been able to tell in just the short time I've been browsing, is they have more ash, neutral or cool browns than the other brands I'm familiar with. It's normally very hard to find a brunette that doesn't either have a bunch of gold or red in it. That's my experience, at least. Likewise, they have some beautiful grays (my favorite being the Silvery Moon). I anticipate ordering more from Paula Young. My hair is quite thin due to cancer treatments, and so I really appreciate the Paula Young site for affordable options. I don't think the model I ordered is heat friendly, and that's fine with me. I order a wig for the style, and I'm not really interested in changing that, nor am I skilled at doing so.

We live in a small town with no Happy Return sites available to us. Would have to drive at least 110 miles roundtrip to get to one. Therefore, I have to pay $6.95 to return anything (charged separately, if items were received in multiple shipments, even though I could ship them back together). So that's number one. On my most recent HAPPY return, I waited and waited and waited for my refund. I requested refund, not store credit. Instead of receiving my full refund, I received $38-something to original payment and then finally received a gift certificate for the remaining $100-plus. The gift certificate came with a one-year expiration date, as well. I've been a Land's End customer for a LONG time. I've bought jeans, down coats, vests, jackets, squall jackets/coats (for myself and my mother and mother-in-law), swimwear, slippers, boots, gloves, hats, Serious Sweats, dresses, and the list goes on. However, that gift certificate really ticked me off. I'll be ordering from Land's End only when absolutely necessary in the future. You can see in the attached screenshot of the Happy Returns receipt that I was supposed to receive the total $142-something as a REFUND, not a gift certificate.

I ordered the Raquel Welch Simmer Elite with the lace front/hand-tied cap/mono top in Shaded Iced Pumpkin Spice (which is supposed to be a cool red, judging from the "Iced" in the name). I was able to get a great price on bestwigoutlet.com, and the wig was shipped within a reasonable time. The wig itself seems to be of a very nice quality, although I'm new to wig-wearing, so I only know what I've learned through watching LOTS of reviews, etc., on YouTube. The style is probably a little young for me, as I'm just on the verge of turning 65, but I like it so much, I'm keeping it anyway. As for the color, it's somewhat of a chameleon, looking quite different in different lighting situations. I like that it has the darker/brown rooting, because I'm a natural brunette. I'm very happy with my purchase and the service provided by bestwigoutlet.com. Oh, and here's something else that impressed me: I had ordered this wig, and then I immediately ordered another wig. In fact, I ordered it so quickly, they called me to make sure that I had not either ordered it by mistake, or somebody had tried to use my credit card, or whatever. That particular wig, I sent back, as the color didn't suit me, and I'm waiting for the exchange.