I bought 2 dinner services for nearly £300 before Christmas. The crockery arrived smashed. I was expected to get the 15kg 3'x3'x4' soaking wet box to the Post Office. I'm disabled and use a wheelchair. They didn't care. My carer helped me return the box. I still don't have my money back. I survive on disability benefits, £300 is a huge sum of money to me. Rent is now hard to pay for and I'm living on soup. They don't care. Don't give them any money, shop elsewhere, anywhere else.