Ann H.

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The local T-Mobile offices are not allowed to handle billing/plan changes by TM only the "611" number in the Philippines.
You can't understand the "611" staff and they don't understand English and our bills keep on going up and up.
Our monthly plan should have been about $150 month but because of "611" it is now $344.
On of the ladies in our Tempe TM office has a black eye from an irate customer over continued months of excess charges.
We finally had to cancel because no one in the USA can help us.
We began service with Verizon 1-29-24 for $150.
Verizon told us T-Mobile can't continue billing us after their service was discontinued 1-29-24 but TM did.
We received a FINAL Bill in January 2024, which we paid, but new bills keep arriving incl 3-8-24.
If T-Mobile just paid their staff a decent wage, the managers could handle billing and plan complaints.
The Philippine people are probably paid $2 an hour so they are angry and revengeful.
Just take a fraction on the millions spent in advertising and compensate your American workers to handle disputes.
There are over 8 websites with negative reviews regarding T-Mobile incl the Better Business Bureau.
Praying BBB will help us because our only option is to stop paying them and wreck our perfect credit.