Ann H.

We ordered two lamp shades and two lamp finials from them. The order was shipped in a timely manner, the package arrived when expected. However, when we opened the box we found one of the shades was damaged. The top was crunched down as though something heavy had been placed on top of it. It was wrapped in cellophane strips, which is normal, but because of the wrapping we couldn't see the damage until we unwrapped the strips. Contacted the company by email this evening about the damage and let them know the damage was not done by the shipper, as the box was in pristine condition. Received an insulting reply that they wouldn't have shipped us a damaged product, "that doesn't make any sense." Also, one of the deer antler lamp finials we received was unusable because the connector with the threads on it was pushed so far into the antler that the threads wouldn't connect with the lamp harp. Her response was, "I don't know what you want me to do about it, you're welcome to return it."

Bad attitude, abysmal customer service, unreasonable return policies, no effort to be helpful to their customers. Sounds like they just want to ship things regardless of condition and collect money. Will not do business with them again and recommend others avoid them.