Ordered a sweater on July 27. Never got a confirmation so I emailed 2 weeks later when I hadn't received it. Owner said it was a preorder, that was not stated on the website. She said it would ship sept 10. Late Sept, stil noting so I started emailing and got no reply, then a email saying she had sent my tracking which I never received. I had to file fraud charges with the Montana state attorney generals office before I finally got the item I ordered on Oct 9. Never order from this boutique!