Ordered two reams of the same wallpaper for a specific project and was given two different reams. Had to drive to FedEx and return one of them. They got my item on 06/05 and I called on 06/12 to check on the status. I was told they had up to 7 business days to complete an exchange. Got a refund on the last business day and no call or mention about my exchange! Had to put in another order and fingers crossed I get the right one. These people are making me run around in circles for THEIR MISTAKE! Totally incompetent.