Anthony L.

First time using Steep&Cheap and also the last time. Purchased an item and filled out order online. I'm on the 37th floor of a 50-story office building. When filling in the shipping address, I included my firm's name and floor on the second street address line. Received an email order confirmation that showed the full shipping address. But the following week I received a shipping status update that stated that DHL had an incomplete address with only the street address and couldn't deliver. Called S&C customer service, and this person had the product resent and waived the shipping charge. But once again I ended up with the same deal whereby I got an email order confirmation showing the complete shipping address but subsequently got a shipping status update from DHL with only the street address. I then chatted online with S&C customer service, and this time I was told that the product would be resent via FedEx 2nd Day. This time I never even received an email order confirmation showing that the product was being sent via FedEx. When the product didn't show up, I called customer service AGAIN, and this time I just had them cancel the order. I've been a member of REI for over 25 years and was drawn in by the cheaper price offered by Steep&Cheap. But I've learned my lesson. They're cheaper because they aren't paying to have a highly reliable order system process. I won't be using Steep&Cheap again.