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Ordered a pair of boots that I needed for work with overnight shipping before noon MST (according to their shipping policy, noon is the latest to order something and have it shipped out the same day for overnight / next day shipping). I talked to two separate customer service agents who both confirmed that my order would be shipped out the same day. Four days later, I had to drive to the local FedEx and pick up my boots because they still hadn't been delivered. The customer service here is a joke as well as the actual service
Products used:
Winter boots
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