Anthony M.

Lured in by £50 to hire a small car in Rome for the week. So far had £102 taken off my card to inform the Police regarding a Speeding Ticket (That I know nothing off) Won't communicate with me. Absolute rip-off artists. Avoid like the plague

Believe every bad review, truly didn't know companies still dealt with customers so appallingly these days.
Added and paid the Zero excess to car rental rather than leave such a large deposit prior to landing in Dublin.
At Dublin held to ransom for over an hour because the premium should have been more according to the reservation agent. Particularly unpleasant man named Gintaus. Eventually as it was going nowhere paid the extra £40 for 2 days cover so I could just get on with the weekend.
Rang "Customer Services" and spoke to Liam once back in the UK on the following Tuesday, come Friday no reply so rang in again and it was like the film "Finding Dory" so had to tell him the complaint again. His answer? We cant locate the call recording so we cant do anything!
Fantastic piece of logic! In that case obviously there is no complaint and everything's great! Honestly pay more and go elsewhere, by the time they've stung you it'll end up costing you less anyway.