Anthony M.

I was@ the riu palace Peninsula in cancun September of this year.
On our last day there we went to dinner and we returned our room it was broken into as well as the safe. The door to the room was forced open with a bar or something but the safe was apparently opened with a bypass code because there was no forced entry.
All our cash was stolen and all our clothing was searched. Fortunately our walkets,phones and passports weren't taken. We had to immediately cancel our credit cards because purchases can be made without the actual card.
I immediately call the front desk to tell them what happened and they sent up their security. Their security wasn't any good. All they seem to do was look at each other mumbling in Spanish.
The night manager offered to take us to another hotel if we wished but we were responsible for the cost? We emonded the mgr. We had no cash. After complaining they found another room in the hotel for our last night. They promised they would investigate what happened and let us know something I'm the morning.
In the morning I went to the front desk looking for management to see how they were going to help us. All I was really looking for was some cash so we could get some food,etc. At the airport.
The people at the front desk told me the manager wasn't in yet then the Mgr. Was in a meeting. They continually gave me excuses until our ride came to take us to the airport. I can't express how frustrated/annoyed I was for being treated like this. We left got home and I sent an E mail to their complaint site.
About 2 weeks later again after their investigation they essentially said it was my fault because I probably didn't close the safe which is ridiculous.
I hate the Riu organization and I wish them bankruptcy in the near futures