Iryna L.

If you are looking to spend extra money, this is the one, company which forces you to purchase extra insurance even you have one, company which makes you sign all documents prior showing the car, company which does not register any previous damages, nor taking good pics, might make you pay for someone's damage, company which freezes large amount of money from your credit card, company where the office is unfriendly, unwelcoming, no water for guest, no soap or toilet paper in the washroom. Don't waste your money or time with this company in Costa Rica.

Just came back from RIU Dunamar Mexico. Spent 10 days there (July to Aug 2023). Worst ever RIU I've stayed so far. Will not recommended nor will go back. Poor management, inconsistent service, bad customer service, favouritism towards locals, unfriendly, unwelcoming. 90% of the guest are locals. A lot of garbage left overnight at the beach, never picked up, lounge chairs were not cleaned up. Entertainment stage is located in the middle of resort, so you will hear all the noise, loud music, screaming people until it is over, no matter which part of hotel you are staying in. Food is repetitive, no themes, over salted most of the times, meat is overcooked. You will not be hungry, but nothing spectacular or memorable. Desert is boring, looks like chef has no idea what to cook for desert. I am a fan of RIU chain, but this one is decadently not in my list. Very disappointing experience.

Absolutely disappointing service at booking.com, will never ever again use this site, nor recommend to my friends and business partners. Company does not take care of its customers at all. Unable to find solutions to disputes, unable to help, unable to listen. Took me 4 days (hours on a phone) to go through the booking issues, explaining again and again the same thing, where they state that they record the conversation but they sound like a broken record every time I called them. Useless customer service as they do not do what customer service is supposed to do - HELP YOUR CUSTOMER! Don't waste your money, any issue with your travel plans - your screwed as you will never get your money back.