Anthony P.

The LG front load high efficiency washer is beautiful and appealing but buyer beware! Beneath the beauty is a host of trouble that's not worth it. Our new home that we purchased recently came with a washer that was manufactured a year ago. Shortly after we started using it, it started making loud noises and then stopped working. When we called LG customer service they brushed us off saying it was out of warranty. They recommended a third party to fix the washer and after over a month and $500 in parts and labor, they still don't seem to know what's wrong with the machine. To me, when you pay over $1k for a product there is an implicit expectation that it would last a couple years before breaking down. LG just absolved itself of any responsibility by saying the machine was manufactured over a year ago so too bad for us! At this point we are so frustrated that we might just abandon the repair and purchase another brand. Buyer beware! Check out the reviews before you make the mistake of purchasing this substandard product and get stuck with a lemon from a company that doesn't even care about you.