I moved to a new apartment and I ordered a couple of masks. Well what I thought was my new zip code, it wasn't And I Didn't know till after it was shipped. I sent message to shipper, but that didn't help. I asked for a half refund but they refuse to budge on any compromise. Thy are wanting another $11 to reship order. When they could've easily took care of the customer. I wouldn't buy from them And hope others won't.