Laithwaites refused to cancel order a year later I see a deduction for a case of wine i didn't order deducted from my card I tried to ring day 1 hour they hung up day 2 hour and half finally got through told the little $#*! my problem. He finally said he would cancel case and send me a re fund an email would follow. No email went on line to chat to busy server was down last week. Today the case arrived I talked to the driver he said that was 2 today that hadn't ordered the case it was a common complaint from this mob. I am a pensioner doing it tough this mob really don't give a $#*! about us beware