Antonia D.

They are a travel agent based in the Middle East with an Australian phone number connected to an answering machine in Sydney that is never answered by a real person, therefor you con not contact them by phone. They took my money for flights for my partner and I (OTAA*******) and when we contacted them by email and asked for a cancelation because of covid-19 it was some time before they got back to me saying they were waiting on the airline for a refund. I contacted them again and I was told they were still waiting on "Virgin Airlines" for a refund. After several weeks of being lied to I contacted Virgin and they told me all cancelled tickets sold by all agents were refunded and found out that this company had been lying to me. They have kept my money and there is no refund from them and they are blaming Virgin and giving Virgin a bad reputation. My advice to travelers and to Virgin Airlines is not to deal with Myholidays because clearly they are rip offs.