Ariana W.

I ordered 25 Easter cards recently. I've ordered probably 250 cards from them over the past 2 ish years. The Easter cards came out grainy with little specks all over then photos of my son. (They were high quality photos.) When you order custom cards it states they will send you a sample of the quality of the pictures are questionable. Which they did not do. Communicated with them via chat and email (they don't take phone calls). They sent me out 25 new cards free of charge, apologizing and stating it was an apparent issue with their printer and that they are totally accepting fault. The new 25 cards were EXACTLY the same. Grainy and speckled. At this point I was a week out from Easter and I'd have to order from another vendor, but these cards are NOT cheap and I wasn't going to order elsewhere til I got a refund from Simply To Impress. I requested a refund, sent them more pictures of the cards. Goodness gracious they wanted soooo many pictures. But I gave them everything they requested. And I was willing to send them back all 50 of the cards for a full refund. They said they'd send the photos and info to quality control and someone would be back to me in 48 hours with a resolution. To waited two days, they still never got back to me. I emailed them again and said "umm I'm still waiting, what's taking so long, I've spent a lot of money on your website over the last two years, all I want is to return the cards and get a refund." They responded with an apology and stated there's nothing that can be done til Quality Control looks at the information / complaint. (Let's note here; quality control should have LOOKED at the replacement cards BEFORE sending them out to me to assure the issue was resolved. They clearly did not.) That last email they sent, telling me "sorry you'll have to wait" was March 21,2024. It's April 4,2024. I still haven't heard back. I will not be ordering from this vendor ever again and I do not recommend anyone do business with them.

Entered my promo code to get "30% off" 1st purchase. Charged me full amount. Absolute SCAM, but make sure you contact your bank, dispute the charge, and leave a nice note for all deliveries from Fashion Nova to be refused and returned to sender. Emailed Fashion Nova I disputed with my bank and not to send the clothes. (Emailed because they do not have a customer service phone number) They sent the items anyway. Asked them multiple times not to send because I was already refunded by my bank. They repeatedly emailed me "we cannot edit, alter, or cancel any orders once they are placed." They still continued to send it, and email me EVERY DAY saying they'll try again the next business day. Basically trying to make sure I get the shipment so I have to pay. NOPE! They can't dupe me into accepting the items. They wrongfully charged me an amount much more than I was shown I'd pay. If you overcharge me, I don't want to do business with you. If I dispute the charge, don't send me anything. I don't commit fraud, so neither should Fashion Nova. Everyone MUST know to NEVER purchase from them. They're basically signing up to be overcharged and underserved.