I am still wait on my order and it's been over 6 months. Online order status has stopped updating since march. I have reached out to customer service which tells me 10 more days. I fear Southtree has my irreplaceable family photos. This company is a scam, do not use their service. They will loose your family memories and lie to you about it. This is unacceptable. ****Update, they have completed my order and sent the tapes back to me. Cassandra with customer care is great****