On August 31,2019 I placed an order with Stauer. The item cost $128.77 and was automatically deducted from my American Express. No problem as I received my order within 10 days. On September 13 I returned the item because I didn't care for it. I took a picture of my return label and kept the return receipt. 10 days after I returned the item I started checking my American Express for a credit. On October 7 I decided to call and ask why I had not been credited for my return. The first call I placed I was put on hold for 45 minutes. I hung up, called back and took the option of leaving my phone number so they could call me back. Well, no surprise, they never did call me back. I kept trying throughout the day and kept being put on hold. Finally, after putting my phone on speaker and waiting almost an hour my call was answered. I explained my situation -- gave the rep all the details --- order number, date of return, return reference number, etc. The rep said that yes they had received the return but they were behind in posting credits and that my credit would be posted in two days. What kind of answer is that? I think any dodo bird would know that they were hanging on to my money as long as possible (and I'm sure that of others) in their account. On the 11th -- three days later -- the credit was still not posted to my account so I called American Express and explained the situation. American Express reversed the charge until they hear from Stauer. I will never order from this company again.