Arturo R.

I used to be a customer of this shop since 2013 so, I know what I'm talking about. I can say that it's been approximately since December 2019 that the service quality started to drop drastically:
1.- They are now overselling items so, for example, I ordered a Myth Cloth EX since August 2019 on preorder and the item was supposed to be delivered on December 2019. Well, it's April 2020 and I have nothing, really, NOT EVEN AN APOLOGY.
2.- They know they failed drastically but they will ignore you. I already raised 4 tickets in their system, the first 3 ones just trying to be comprehensive, asking for what happened and you know, just waiting for an answer. Well they just ignored me, no answers and they change the ticket straight to "Resolved", just like that, believe me, no answer at all. And if you try to reach them by chat, phone, etc. They will tell you they can't help you because that's another department.
3.- If you are a collector that gets preorders you better forget about this. Yes, you may will say "well, I can always raise a paypal case" well, if you are buying for something that is supposed to be shipped immediately that MAY could work (it will depend on paypal service that in my experience sometimes those guys also give you some headaches). I'm warning you because paypal cases can be raised only from a short period of time since you made your purchase.
4.- If you don't care about waiting some extra 4 or 6 months since you should had received your items go ahead, but I'm warning you, recently there been also complains that they are starting to replace the items that they over sold with used ones and I prefer not to take the risk.