This software has not been working since day 1. Attempts to rectify the issue with their so-called customer support has led to me being handed around like a hot potato, then flat-out ghosting despite numerous attempts to follow-up in email and communication of this being an urgent matter. This colossal failure of a software has cost our patients a great deal of pain, adversely affecting their experience and satisfaction and painting our organization in a negative light. Caveat emptor - forewarned is forearmed, stay away from this garbage.