Lori C.

We've been with Televox for a few yrs. When West took over, they contacted me to switch to the newest platform called Engage. I was very reluctant since I was pleased with the system as it was. They pushed and pushed and promised a number of new options to entice me to make the move. WHAT A DISASTER! Very little of the "new" upgrades actually exist! Total bait and switch. When I called, I just kept getting sent from on person to another. COULDN'T BE MORE DISPLEASED! They actually took away options that we originally had! I have been promised return calls by more reps than I can count. So unfortunate how far this company has dropped down!