Arunava G.

I would like to outline the extremely horrible experiences I had to undergo in 3 out of the last 4 bookings I had with IndiGo. The amount of mental harassment I have suffered & the callousness which was directed at me leaves me utterly shocked.
Flight 1 - kolkata to mumbai on 16.9.22; on 15th afternoon I received an SMS just saying flight cancelled. No alternative options were given. I had to make separate arrangements at high costs.
Flight 2 - went ok enough from gauhati to Kolkata
Flight 3 - Doha to Kolkata via Hyderabad on 29.11.22. I found out through the app that my transit destination had been changed without a single communication to me
Flight 4 - Kolkata to Jaipur via delhi at 11-45 on 20.12.22. On reaching the airport I was told at the counter that the 2nd flight has been cancelled. Alternative arrangements were made via Mumbai by Indigo but I had to spend a sleepless night. Also & this bit is extremely unfortunate. The ground crew are liars of the highest order. I specifically inquired whether in Mumbai (transit destination) I would need to change terminals I was told no. Also. Since this booking was a corporate 1 the rescheduled booking by Indigo should have been a corporate 1 as well with meals. I was offered a mean on the 1st leg of the rescheduled journey but not the 2nd.
Once is happenstance, twice is coincidence, three times is enemy action.
Along with this the lack of basic services - like mailing the boarding mass when u do web check-in (even indigo employees privately say they don't receive the boarding passes), minimum comfort & food on international flights.
I am utterly fed up & have made up my mind never to travel IndiGo again. Any opinions regarding how to seek redressal by legal means would be very welcome.