Ashley T.

Ordered a LG front loading washing machine (WM3600 model) from their Sandy Springs (Atlanta) location. Paid at the store on Jan 5,2022. They said that it will take a few weeks to deliver and gave us a date of Jan 22. They also said that the delivery company will call us the day before the delivery and give a more specific time for the delivery date.

3-4 days later, we got an email that said the delivery date had been changed to Jan 19th. No more phone calls or emails.

Suddenly one day (Jan 18th), my wife hears this huge banging on the front door (like when the cops show up). It was the Lowe's delivery guy with the washing machine. Since I wasn't home and given the loud / rude banging, and given the lack of notice (no phone call the previous day, no other email), she said she is not comfortable having it installed when she was alone at home. The guy said a few rude things and left. Didn't hear from Lowe's for 3-4 days more.

Then again the same guy showed up... this time on a Saturday. Again with no previous phone call or email to let us know about the delivery. But since I was at home, I said let's do it. He brought the new washer, took out the old washer... and was about to leave.

I asked him why he is not installing it and why he was not using the new hoses that we had paid for. He immediately raised his voice and said that we haven't paid for the hoses and he won't install it. Made a big deal of showing me his order from Lowe's which didn't have the water hoses listed. So I took out my receipt and tried to show him the installation fees of $30 and the water hoses of $32.38 listed on the receipt. He refused to look at the receipt, said he doesn't have any spare hoses, said he doesn't work for Lowe's (just a delivery company) and said he is just going to take back the new washer. So I said that is fine, as long as he brings back my old washer back into the house. He left in a big huff... and then came back with a new set of water hoses and installed the new washer. The washer works fine.