Aub b.

Touted as a plant friendly meal delivery service I ordered a large order for my vegan family. Our first order arrived filled with meat and fish. I called immediately since we can't eat any of these foods. Customer service was clearly outsourced to overseas and instead of realizing that good customer service includes resolving the issue, the Factor 75 reps just said, well it's your fault. And they said that even if I had only wanted vegan food, they have only two meals that week that would have been okay for us so that means that we would have received 18 meals of basically the same meals. So it was misrepresented marketing. I had to call the company several times because it kept cutting out, I'm assuming due to overseas connections. What a waste of $150. So disappointing and frustrating. Never, ever again!