Brent M.

We have been subscribers for 2 years. For the most part the meals are OK. Not spectacular, but decent. On occasion deliveries have ended up at the wrong house and once were left at the gate at the front of the community. We have extended grace and understanding because those problems were infrequent.

Unfortunately, over the past 3 consecutive weeks Factor has dropped the ball. Each of these past three weeks, the deliveries have been 2-3 days late. More important than that each of the past three weeks, HALF OF THE MEALS were missing.

Dealing with their customer service is frustrating. The overseas call center is woefully inadequate. They don't speak or understand English very well and are not much use in solving problems. When I requested to speak with a supervisor or manager I was hung up on.