Ava R.

If I could leave zero stars, I would.

I am an artist and kept my original work in a Dropbox folder. Somehow, they deleted it during a drive rollback. It wasn't discovered until recently because that was an older project that I now need to access to complete a current project.

They refuse to acknowledge any wrongdoing and refuse to help us get this folder back. Four years of painstaking work is lost. Customer service is a joke. They are rude, flip and the gaslighting is constant. I will never trust them again. BEWARE of this service. We even pay the higher premiums for the special recovery feature but when you actually need it, that feature is non-existent.

Again, FOUR YEARS of work. Lost. I can literally see the folder in deleted items, but have no access to my own copyrighted work. It's insane (and illegal).