Two issues. My credit card shows that Dropbox gave me around $25 cash back. Their billing department can't tell me why and they don't have a record of it. Second issue I can't figure out why only my photos will sync with dropbox and not my documents. Three techs could not help. The first tech was the most help because she could logon to my computer and point out what I needed to do with a little red arrow. Somehow I lost the chat and the second and third techs wanted a screenshot, which would not have been a help and would not log on to show me where I needed to go on Dropbox to do what I needed to do