Azita E.

BEWARE OF DOING BUSINESS WITH LYFT!
April 17,2023, 12.10 a.m. at St Louis airport, I ordered an upgraded Lyft ride that was supposed to arrived in 2 minutes, according to the app, to get to my hotel quickly. The ride came 5-10 minutes late. When the driver stayed in the car without volunteering to help me to put my baggage in the trunk, I asked him to step out of the car and help me. I could see he wasn't happy about my request. Inside the car was filthy and he had a very loud music on throughout the entire ride, without asking whether I was ok with such loud music. I didn't complain since I was afraid to make him more upset. I didn't feel safe with him. The day after my ride I received a notice from Lyft that I was charged $80 damage fee since the driver had claimed I scratched his car and the fee was for him to clean up his car. Since the accusation is not at all true I reached out to Lyft customer service to dispute the charge. The only way of contacting Lyft customer service is through text message or email. I am frankly not sure whether I communicate with a robot or a human being since they keep repeating that they won't adjust the damage fee payment without directly answer my questions. I have asked to talk to a manager but no one has contacted me so far. I have reach out to them six times through text and email communications. I have asked them to share with me evidence that shows I scratched the care. They responded that their decision was based on the driver's anecdote. I feel robbed and feel powerless for they don't care. DON'T DO BUSINESS WITH LYFT.

Don't ever rent a car from Holidaycars.com. They rob your off your money. I recently booked a rental car for 15 days but my arrival was delayed by 24 hours and they refused to give me the car for the remaining 14 days. The customer service is totally substandard. There is no phone contact, only email. Not possible to talk to someone. No access to any manage if you are dissatisfied with the customer service. If you don't want your vacation to be ruined DONOT RENT CAR FROM Holidaycars.com