Barbara L.

Skywithclass sent me a written confirmation for a trip that included first class seats between Houston and Newark. Instead they booked basic economy. Instead of correcting their mistake — if it was a mistake and not deliberate — they offered me a voucher worth a few dollars. I recently went through radiation treatments for cancer and will be in a lot of pain scrunched up in an economy seat, which is why I spent the extra money for first class. I am scheduled to lease tomorrow, and the flight no longer has first class seats. Even if they did, I cannot upgrade, because Skywithclass used Air Canada points to get the ticket. I had no idea they were using Air Canada points. I thought they were a legitimate travel agency.