Called # given to me by representative at SS ofc in S.Phila. Because I couldn't update my 98 yr old Mother's address, office doesn't recognize a POA, unbelievable! First call today was at 10:04AM. Now 11:55 still waiting for a live person to answer. Need to have an IG investigate this agency, too much money being spent on crappy service. Years ago it was said Government employees couldn't work in the private sector, so true!