I used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable
Hi Barbara!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this.
Sincerely,
Steve Madden Customer Service Team.