Michelle g.

This seems to be the only way Steve madden properly responds as Thier customer service is horrendous, so this is my review of my return process with tis company. I made a purchase in April 8th. Product is too small so I contacted the company to arrange a collection. I need to arrange a collection as for some reason Steve Madden make it totally awkward for Belfast residents to make an easy return. This process cannot be done as usual online as we don't have any dpd drop off points so you always need to contact Steve madden to arrange to have the product picked up.
I have sent several emails explaining this but I get the same stupid response. Please go online and fill out the returns form and print out the label. Of course if it was this simple I would do it. Each time I put in my postcode it tells me it's not recognised. Yes I've tried the suggested address but again it won't work as we don't have a DPD drop off. I have reached out via Facebook.
They haven't even read these messages. Steve Madden I need to have this order collected
STEVGB*******
If you could kindly reply back to my emails without the same garbage I've been getting so that the return doesn't pass.
Please don't respond back with you can fill out the form on line or please don't come back with we can't find any orders you've purchased as I've been through this before with your Company

Please avoid this company at all costs. I purchased thinking it was a company that had offices in UK henses creality UK site. Ordered a printer and paid via pay pal it arrived in 3 days broken. Contacted the company and they told me they will send out a replacement cable and fix it myself. I told them this was unacceptable and I demanded a refund as the product wasn't fit for purpose. They point blank refused to give me a shipping address and told me to try to fix it myself first. I raised a pay pal dispute and told them I wanted a return address to send the broken product back for a full refund. Finally pay pal has ruled in my favor on the basis I send the product back to the address the Company has given. They have sent me a return address to China in Chinese knowing it's impossible for a UK post office to type in a Chinese Address. Again I've been into pay pal to demand a return address that's in English and a return address to a UK address not a Chinese one. Please,please don't buy from this company at all. Customer service is unacceptable and company is a shame. They take your money. Give you broken products and don't care as they have already got your money.
Chinese garbage.