Barry W.

TRADING STANDARDS policy number:OC*******
COVER LEVEL-ADVANCED COST £231.96
We have an annual policy with this company which is part of OVO Energy.
We have had this policy for several years which includes our annual service.
Our Combi developed a leak mid last week, so they sent an engineer, who diagnosed a major part to be replaced.
Monday morning: a W/Bosch engineer said that Corgi would have to replace the flue and the boiler was switched off for safety reasons.
So due to the misdiagnosis we now have no hot water! We are in our 60's!
Weds the corgi engineer calls to replace the glue, job done just wait for corgi to call us…wait and wait…no call, so I called them, they hadn't a clue what was going on but eventually booked us for today Friday 02 June.
So I have a CS manager calling me back to confirm the work has been completed and we have HOT WATER.
They sent a text to say the engineer would arrive between 7am and 6pm.
I got up at 06:45 to a text with a link telling us the they would be with us between 09:40 & 12:40 eventually changing to 13:40.
At 17:30 we called up to ask where they were, then it hit us, EXCUSE AFTER EXCUSE AFTER EXCUSE & to top it off the CS MANAGER NEVER CALLED AT 6pm, so now we have to wait until Monday to get anyone to rebook our boiler repair!