I ordered four items but only received 3. I contacted Customer Service for an investigation and received a no-refund decision! It infuriated me because it was their packing crew's fault for not including all the items in my order. And now, no refund means that I have to pay for something that I never received. This company is a joke! I used to be a loyal customer of Saks. After this bad experience, I've learned a lesson that cost me $70--I closed my account and any communications with this company. Stay away!