Shannon F.

I used to order from off saks frequently and never had an issue. But I returned three things two months ago and they only refunded me for 2/3 items. I've been told for two months that I will get a refund and now they are saying they have no record that the item was returned. I have an email stating that all three items were received, plus all three items were in the same damn box. I've wasted two months of my life trying to talk to customer service (5 people told me I am due for a refund and that accounting will get to it) and NOW they say they never received it. I have three voicemails from customer support and each one is talking about someone else's refund issues, not mine. What a joke. I will no longer buy anything from this company.