Its very nice to be able to write a review like this. To start with the hooverboard is really cool. My son loves it! Its way more solid than I expected. The real experience here is in the customer service. I ended up with one that had a manufacturing defect. These things happen. My concern was now Im dealing with a business online and no place to bring it physically that I might be given a no end run around, but they were amazing. He took the time to go over any possible troubleshooting. It still didnt work so they with no grief at all sent me out a new one quickly and supplied return shipping as well. I was really happy to deal with them and would certainly recommend them to anyone.