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Becky B.

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1 Review by Becky

Greyhound Bus Lines

  • Greyhound Bus Lines

“Poor customer service.”
12/19/23

Was notified 2 hours before my bus was supposed to depart that part of the trip was cancelled. Called customer service for help, I could barely understand the representative and he did not help me to fix my existing trip or even book another trip. I was charged an extra $72 to change my trip because I had to go online and change it myself, when I asked how they are going to help me, the representative kept putting me on hold without letting me know he was going to put me on hold. When I asked again how they were going to help me, I was ghosted. Will never do business with Greyhound again.

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