Becky W.

I've now processed over 2 dozen orders with Temu. Nearly everything was as good or better than brand name, clothes, kitchen ware, household, toys. After 50+ different items I've only returned 3. Two returned were too big, my fault, 1 was not as described. So simple, place in box, print return voucher & drop off at my choice place. Return to my bank was quick. I received 1 item broken & they sent another no charge within a week. Package wrapping looks terrible but it ships. I love Temu!

I purchased a $30 product that took nearly 3 months to receive and did not work. It came in a tiny white box & non-descriptive bag through USPS with NO instructions of how to use. Once I researched and realized it didn't work I contacted them. Their line was I had 10 days from delivery to contact for return. They do not do replacement or refunds and haven't answered any further emails.

I love the prices and clothing. It's quality clothes, sizes vary but were on target with measurements. Just wish shipping was not higher than the clothes. I am still waiting on the refund for one no show item.

Easy to contact & fast response. Took several emails back & forth but so far appears service did it’s job.

I have been using Tophatter for a year now and I love it. Only 1 of over a dozen transactions did I have an issue and that was because the picture and ad was for multiple color socks and everyone who reviewed got black & beige. Half of my Christmas has come from Tophatter.