Nic D.

DO NOT order from this site! Flowers sent out for a friends birthday were 5 days late. When they did finally arrive the 'bouquet' consisted of just SIX flowers, despite supposedly being a deluxe bunch & paying extra on top for 50% more flowers, plus next day delivery.

Customer service was what I can only describe as ridiculous. Sent me a clearly copied & pasted email that they send to all their complaints, stating my photo of what was received had been 'checked by the senior florist and was correct' out to me twice, not acknowledging any of my q's or concerns. Then asked for me to return the flowers in the same condition as delivered in the original box if I wanted a refund - seriously...flowers! I had not even requested a refund, just for the correct bunch of flowers to be re-delivered to my friend that looked like what was advertised/paid for.

I have now reported the transaction to my bank who are re-claiming the payment from them & I would suggest everyone else do the same as they should not be allowed to get away with scamming people like this. I included a print out of the multiple other complaints on here of the same nature against them as support to my claim! I only wish I had seen them all prior to placing an order with this joke of a company.

The 5* reviews are obviously fake & being posted by themselves to try & hide all the negatives! I would refer to them as a 'bunch of cowboys', but I think that would be offensive to cowboys to be honest...their customer service, let alone supply is that shocking! Have reported to Trading Standards in addition in hope no other potential customer has to experience the same.