Ben W.

I purchased car insurance with progressive this summer. I figured it was just something the law requires but I will never have to use it.
Well, in September I was rear ended in a hit and run accident which did some major damage to the back end of my car.
I called the police immediately. The police eventually came and explained that since I couldn't get a license plate, there wasn't a whole lot they could do.
I then filed a claim with progressive. I will start off by saying my agent was cold and militant. When I told him that it was a hit and run, I was treated like I was the criminal. I was asked the same questions over and over again. They asked for screenshots of when I called the police. This was all provided to progressive. Several days later I was interrogated by another representative trying to catch some holes in my story. The agent tried with several
Ah-ha! Moments asking me if I was involved in previous accidents. I said, no I was not. The rep then claimed she randomly had street camera footage of my car in an accident. I called the city to inquire about this claim. They told me that they do not have unlimited access to city cameras. And even when my accident occurred, I was told there are no cameras on this particular road. The agent lied to me and tried to use intimidation to get me to admit to something that never occurred. Progressive now wants screenshots from my old email conversations with previous insurances. I don't save emails from old insurance conversations. Progressive will not cover my claim bc it's a hit and run accident and they can't make money off of someone else's insurance. Progressive will make a claim as difficult and awful as they can make it for you. I will never ever use Progessive again and will tell my experience anywhere that will allow me to post my story.