I order an icloud unlock for an iphone and they did never made it, first they told you it is 30, then get another email telling you need to pay 30 more, and then 50 more, finally they kkept you waiting for 3 months and after that period they told you is taking more time, they the offer a voucher in case they could not do it, and then they doesnt even respond, they are thieves, and the worst of it is they are on England and authorities does not make anything to stop them. Nochex is the payment receiver so when you make a claim they tell you they are going to talk with the service (www.drunlock.net or www.iphoneime.net)
We cant discuss individual cases on this open forum but if you would like to contact us via our support portal https://support.nochex.com/open.php or by telephone on 0113 819 7211 we can look to help you resolve your issue with the merchant.