Bertrand K.

Our surgical practice (4 physicians and 2 extenders) shopped around extensively for a new EMR. We thought we found the optimal choice with CareCloud. We were wrong.

The reps from CareCloud sold our practice on several premises: it utilizes a web-based server; the company offers "updates" every 3 weeks, incorporating suggestions from clients; and that it's platform was user friendly.

We have been using CareCloud for ~18 months. There are too many frustrations to list but anyone thinking about switching to this EMR vendor should be aware of the following:

#1: their promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

#2: the EMR, as organized, forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine.

#3: by definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a true EMR vendor.

#4: when working with an individual patient encounter, the chart will "freeze" about every third case. This requires one to close the open chart completely (and hope and pray that inputted data will still be there when the chart is re-opened). Needless to say, this is frustrating and time consuming. Not what you need during the course of a busy clinic day.

In summary, this EMR is not user-friendly. The vendor does not stand behind their promises and as a consequence we would NOT recommend it for any surgical practice. We are, unfortunately, already looking to switch vendors.

As a physician, this organization presented itself as a novel and useful tool to help our patients schedule appointments online and after hours. After one year of use, we have discontinued using ZocDoc. We saw very little patient traffic with it- several of the patients that did schedule appointments turned out to be drug-seeking patients.
The $3000 annual fee is definitely not worth the money.
FYI- the first five reviews of every physician are anonymous (read fictional) reviews- always 4 or 5 stars to make every physician look good.
Save your money