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Denise C.

Southlake, United States

Contributor Level

Total Points
80

1 Review by Denise

  • CareCloud

7/13/23

Constant Issues since 2014 with this product. They fix an issue, then 5 more issues arise. We wait weeks or months for a resolution. We still have cases open without resolution.
Horrible MIPS Platform! Last year CareCloud couldn't fix our MIPS issues. We continued to fix any issues that came up, then we'd experience more issues, then fix them, but CareClouds MIPS Platform still wouldn't update our changes. This continued to the deadline to submit.
Now we are in July 2023, their MIPS Platform is still not ready to add/change MIPS measures for 2023.
Please be careful!

Products used:
Yes we have been using CareCloud due to the HUGE undertaking to switch systems. We are now looking at other programs available. We will then prepare for this conversion.

Service
Quality

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