Thumbnail of user bethschiffernyc

Beth S.

Contributor Level

Total Points
81

1 Review by Beth

  • Truthfinder.com

4/3/24

Do not use this company. The irony, a company that is called Truth Finders are total scam artists. I needed to look up a single person and I signed up with TruthFinder got all the information that was already available for free online. Nothing more, and I canceled the subscription the same day as I bought it, which you can do because it says "cancel at any time.". The following month I saw another charge so I cancelled again. This happened in November 2023 and in March 3024 I noticed another charge so I disputed just that charge because I didn't have any proof of cancellation. In the meantime American Express suggested I email the company. My email was answered quickly and the representative acknowledged that I cancelled in November and that she would make sure I was refunded, however, the only refund I received was the one I disputed to Amex.
Now this makes the situation even more outrageous, they attempted to charge me again in April and I was notified by Amex. They acknowledged my cancellation yet instead of refunding me, the continued to charge me. They were also charging around $29 a month and this most resent charge was for $34. I'm so glad they acknowledged my November cancellation in an email. Now I'll dispute all charges with American Express and report them to The NY State Attorney General and the BBB. I'm guessing they do this regularly!

Service
Value
Quality
Thumbnail of user chrise913
Chris E. – Truthfinder.com Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Beth Has Earned 1 Vote

Beth S.'s review of Truthfinder.com earned a Very Helpful vote

Beth hasn’t received any thanks yous.

Beth doesn’t have any fans yet.

Beth isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user cherylkuebler
4/25/24

I just signed up for Truthfinder today and am cancelling it right away, I was trying to find...

Thumbnail of user bradley211
4/22/24

We googled someone, then checked the 'details' box. After going through about 15 minutes or more...