Betsy M.

I wasn't sure about this website since I had never heard about it prior to seeing an ad on Facebook, but I needed a photo collage in a hurry and they offered a good price. I took a deep breath, crossed my fingers, and ordered one of their largest fleece blankets. The quality of the item was very good. I would recommend that you use high resolution photos if possible, but even those low res-taken by phone camera photos came out okay. One of the surprises to me was how fast my blanket arrived--it was here more than a week before the first anticipated date. I had no problems or questions (their website is quite thorough and explanatory) so I have no idea how they react to complaints. For me the entire ordering and eventually gifting experience was great.

As a previous reviewer said, Current Catalog has been around for ages. Their cards and gift wrapping products are really wonderful. Until you have a problem. I ordered some cards from them (along with some other items) and when my order was received, the cards were missing. On the order status of the company's website, it showed the cards as "Processing." The other items showed "Shipped." When I had not received them within a week or so, I called and was told that they were backordered and would be shipped when received. I again waited and again was told to--and this is a direct quote--just be patient. Well, as I "patiently" waited, time passed and when next I contacted them, they said they couldn't do anything because too much time had passed and their screen (unlike the one the customer sees!) shows the cards were shipped along with all the other original items ordered which is absolutely not true. Considering the exorbitant amount they charge for shipping coupled with this terrible customer service, I must warn anyone who is thinking of ordering from them to rethink their plans. And while you are at it, you might want to avoid related businesses such as Lillian Vernon. I always figure if one company in a conglomerate has terrible customer service, they all will.

After ordering my items, I found that the event had been moved up and I needed the material much quicker. I called the customer service number, talked to a rep, who was understanding, found my order and for a small additional charge was able to get it shipped faster. I had some items that were being printed so this meant breaking the order into two parts, but she was extremely helpful in getting this done. I wish I had her name, but I was so stressed that I failed to write it down. So this is a general thank you to everyone in the shipping and customer service departments: THANK YOU! And just so no one goes unrecognized, the items were what I would call a superior quality and a very reasonable price. I will definitely be using them again and referring friends to them.

The items in this store's online catalog look wonderful and the prices are great. But beware: they apparently don't actually fill your order. Complaints are answered nicely, but nothing is done. Finally, after putting in a complaint to PayPal (one month after my order had been placed) they said they had shipped the orderf. However, all they did was generate a shipping label. In checking with usps, I found that they had never actually tendered it for shipping. I tried leaving feedback on their fb page, but all they do with negative feedback is delete it and block you from being able to leave further comments.