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Bianca R.

Contributor Level

Total Points
80

1 Review by Bianca

  • Sundae Muse

3/3/22

Don't buy! I bought 3 things. One of them was damaged. It looks like someone burned the sleeve. I wrote them immediately. 5 weeks are over now and nothing happended! I just get messages to wait because their warehouse is in delay. My normal order came after 1 week. And now they aren't able to send the replacement after 5 weeks.

Service
Value
Shipping
Returns
Quality
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Sundae M. – Sundae Muse Rep

H Bianca,

Thanks for leaving a review and we sincerely apologize for receiving a faulty item. I can see that our team offered you a replacement right away. However, we are just having some delays in sending orders out but we’re doing our best to get back on track. We’ll make sure to send you the replacement for the faulty item. We appreciate your patience and we will update you as soon as we've shipped the item.

Thanks so much x

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