I have had Geico auto for 10 years. In the last 4 years my rates increased 40%. No claims, No tickets and my vehicles are only getting older so lower values. I only get canned repsonses from them and can only text to them. No customer service, no customer loyalty and only use the "statewide" increases, higher replacement costs (my vehicles are 7 and 18 years old so doubt they would replace), higher med. Costs (not up 40% in last 4 years and they only cover limited amt of medical on my policy) and inflation (not 40% over the last 4 years). No consideration for me being low risk and no claims. Just price gouging and I think it's a shame they are so poor at customer service.