I've been working to get Kia to send my title to my state for a state to state transfer for the last nine weeks and are no further than when we started. Now my paper plates have expired and my state will not grant an extension unless Kia sends a faced letter stating that they are working on it. Kia absolutely refuses to send a letter. Many called to Kia and every time they change their story. Their customer service is worthless and they don't care about their customers!