Blake C.

Choice Home Warranty promises protection in the event of home emergencies. They fixed my washer early on into the term of my contract, though slower than I'd have liked. I then contacted them this January after my furnace went out on a Friday, and temperatures fell below zero. It took them over 48 hours to assign a furnace technician to me, while my home fell below 45 degrees inside. The appointment was scheduled Tuesday the following week, and upon review, the technician said the earliest available date they could get my furnace equipment in was February 13th, nearly a month after my initial claim. To date, CHW has yet to resolve my problem and customer service continues to evade my attempts for restitution. This is unacceptable and not worth the value put in whatsoever.