Jennifer B.

If I could leave a 0 review I would. Prior to contracting with Choice Home Warranty I called and spoke to a representative. I asked several questions of the representative that I spoke with one being "if one of my appliances goes out does it cover full replacement"? We were just relocating and buying a house in the Houston area and the representative told me yes that it would be replaced with a like item minus our service fee. A couple months in the house we reported a problem with the dishwasher. A technician came out, told us he'd have to order the part and would return when it came in. Shortly after, a representative from Choice contacted us and said that the part could not be replaced and they would cover 249.00 towards a new dishwasher. Never mind that the dishwasher in our home originally cost 1100.00. I elevated the claim and was still denied saying that there was not another dishwasher that had all the same functions. Not only that, to get the 249.00 it would be in the form of a gift card to Lowe's and it would be 30 days before getting it. Talk about furious! This company is deceptive. This past week I tried to file a claim on line but I could only list one item on the claim even though the items were all plumbing related so I called to speak with a representative. He did away with the claim I had filed and started over listing all the issues so that the plumbing tech could address all the issues. One of the problems was water coming from the side of the sink with the disposal on it. I told the representative I thought it might be coming from the disposal connection or maybe not. When the plumber came and assessed the problems he called to get the ok to fix them. They refused the repair on the disposal connection. It is not the disposal but the connection. I called and argued with them because the plumber had the part to fix it but they claim it would have to be another claim. So they wanted me to make another claim and pay another fee so the same company could come out and fix the problem. DO NOT USE THIS COMPANY!